How do you audit and review IT services?

When auditing IT services, there are several key steps to follow:

• Define the scope of the audit, including the systems, processes, and controls to be reviewed.
• Conduct a thorough assessment of the IT infrastructure, looking for vulnerabilities, performance issues, and compliance gaps.
• Review IT policies and procedures to ensure they align with industry best practices and regulatory requirements.
• Evaluate the effectiveness of security controls, such as firewalls, antivirus software, and access controls.
• Assess the performance of IT systems, including network speed, uptime, and application responsiveness.
• Document findings and recommendations for improvement, prioritizing risks and vulnerabilities for remediation.
• Provide stakeholders with a comprehensive report outlining audit results, areas for enhancement, and action items to address identified issues.