Natural Language Processing (NLP) is a subfield of artificial intelligence that focuses on the interaction between computers and humans using natural language. When it comes to chatbots, NLP enables them to understand and respond to user inputs in a more human-like manner.
Here’s how NLP contributes to improving chatbot responses based on customer emotions:
In conclusion, NLP significantly enhances chatbot responses by enabling them to understand and adapt to customer emotions. This leads to more effective and empathetic interactions, ultimately improving user satisfaction and engagement.
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