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How Often Should I Be Sending Customer Satisfaction Surveys?

Measuring customer satisfaction is a key element of determining if your SaaS product is meeting customers’ needs. Sending out surveys on a regular basis can help you track how satisfied customers are with your product, and the data collected from these surveys can be used to measure ROI and segment customers into different categories for further analysis.

These surveys should be sent out regularly — at least once every six months — in order to provide an accurate snapshot of customer sentiment towards your product.

hemanta

Wordpress Developer

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