How does AI contribute to the development of intelligent chatbots for customer support and assistance?
AI plays a crucial role in enhancing the capabilities of chatbots for customer support by providing them with the ability to understand and respond to customer queries more effectively. By leveraging AI technologies such as natural language processing (NLP) and machine learning, chatbots can analyze and interpret customer messages to provide personalized and accurate responses in real-time. This not only improves the overall customer experience but also increases efficiency and reduces response times.