What are the key considerations for integrating CRM with existing IT infrastructure?
Integrating a CRM system with existing IT infrastructure requires careful consideration and planning. Some key considerations include ensuring compatibility with existing software and databases, assessing data security measures, evaluating scalability and performance requirements, and planning for training and support. It is important to involve IT and relevant departments from the beginning to address technical challenges and ensure a smooth integration process. With proper planning and execution, integrating CRM with existing IT infrastructure can provide numerous benefits such as improved customer data management, enhanced communication, and streamlined workflows.