Emotional intelligence is the ability to understand, manage, and utilize emotions in oneself and others. It involves skills like empathy, self-regulation, and effective communication to enhance personal and professional interactions.
Improving emotional intelligence as a technical support professional can enhance your communication skills, empathy, and ability to handle stressful situations.…
Natural Language Processing (NLP) plays a crucial role in enhancing chatbot responses by analyzing and understanding customer emotions. By leveraging…