Can CRM software be accessed offline or only through an internet connection?
Yes, CRM software can be accessed both offline and online, depending on the specific CRM solution and its capabilities. While an internet connection is typically required for real-time data synchronization and online collaboration features, many CRM software applications offer offline functionality to ensure users can continue working even without an internet connection. Offline access allows users to view and edit customer data, add notes and tasks, and even generate reports while offline. Once the connection is restored, the changes made offline are automatically synced with the central CRM system, ensuring data integrity across all devices and users.