IT service management

IT service management is the process of designing, delivering, and managing technology services to meet business needs. It involves overseeing the entire lifecycle of IT services.

What are the key differences between IT project management and IT service management?

IT project management is focused on the planning, execution, and delivery of specific projects, while IT service management is concerned with managing ongoing services to meet customer needs. The key difference lies in the scope and nature of the work: project management is temporary and goal-oriented, while service management is continuous and focuses on maintaining service levels. Both disciplines are essential in the IT industry, but they serve different purposes.

Read More »