How do you use IT service metrics and KPIs for continuous improvement?
Using IT service metrics and key performance indicators (KPIs) is essential for continuous improvement in software development. These metrics help measure the performance of IT services, identify areas for improvement, and make data-driven decisions. By tracking KPIs such as response time, resolution time, and customer satisfaction, organizations can monitor the effectiveness of their IT services and identify areas for optimization.
March 19, 2024