Phone support is a customer service channel where users can call a support team for assistance with issues or questions. This service provides direct, real-time help over the phone, allowing for immediate interaction and problem resolution. Phone support is often used for technical issues, account management, and general inquiries, offering a personalized approach to addressing customer needs and enhancing overall satisfaction.
When it comes to technical support and customer service for a Content Management System (CMS), various types of assistance are…