SLA breaches

SLA breaches occur when a service provider fails to meet the agreed-upon performance levels in a Service Level Agreement. These breaches may result in penalties, corrective actions, or compensation to address the shortfall.

What are the best practices for communicating SLA breaches to customers?

When facing an SLA breach, it’s crucial to communicate effectively with customers. Best practices include being transparent about the issue, providing timely updates, offering compensation when applicable, and proactively preventing future breaches. Clear communication and proactive measures can help maintain customer trust and satisfaction.

Read More »