How can you ensure your vendor meets SLAs?
To ensure your vendor meets SLAs, you can set clear expectations, define key performance indicators, regularly monitor and communicate progress, and establish penalties for non-compliance.
March 19, 2024
SLA compliance refers to meeting the terms and performance standards outlined in a Service Level Agreement. It ensures that both parties adhere to their responsibilities and maintain the agreed level of service.
To ensure your vendor meets SLAs, you can set clear expectations, define key performance indicators, regularly monitor and communicate progress, and establish penalties for non-compliance.