SLA

SLA, or Service Level Agreement, is a formal contract between a service provider and a client outlining expected performance and service standards. It defines the quality and availability of services, along with metrics for measuring performance.

How can you ensure your SLA covers disaster recovery and business continuity?

To ensure your SLA covers disaster recovery and business continuity, you need to establish clear expectations and requirements in the…

8 months ago

What are the most common pitfalls to avoid when negotiating an SLA for technical support?

When negotiating an SLA for technical support, it is crucial to avoid common pitfalls such as unclear expectations, unrealistic commitments,…

8 months ago

How do you communicate and govern IT outsourcing?

Communicating and governing IT outsourcing involves establishing clear communication channels, setting up governance structures, and ensuring accountability. It is essential…

8 months ago

How can you manage IT outsourcing projects with fewer risks?

To manage IT outsourcing projects with fewer risks, focus on establishing clear communication channels, setting realistic expectations, conducting thorough research…

8 months ago

How do you communicate and align backup and recovery SLA and RPO expectations with stakeholders and users?

Communicating and aligning backup and recovery Service Level Agreement (SLA) and Recovery Point Objective (RPO) expectations with stakeholders and users…

8 months ago