Labworks USA
Labworks USA is a U.S.-based Consortium/Third-Party Administrator (C/TPA) helping trucking companies, fleet operators, and independent owner-operators meet federal drug and alcohol testing requirements.
Operating since 2005, they manage the full compliance lifecycle — from DOT random test selection to FMCSA Clearinghouse reporting — on behalf of their clients.
The Client
Labworks USA is a U.S.-based Consortium/Third-Party Administrator (C/TPA) helping trucking companies, fleet operators, and independent owner-operators meet federal drug and alcohol testing requirements. Operating since 2005, they manage the full compliance lifecycle — from DOT random test selection to FMCSA Clearinghouse reporting — on behalf of their clients.
The Problem
Their operations had outgrown their tooling. Managing a growing network of drivers, companies, and reseller partners across multiple compliance workflows meant a lot of manual coordination, scattered data, and limited visibility. They needed a purpose-built platform — not a generic SaaS workaround.
What We Built
A three-portal system, each serving a distinct user group.
Admin Portal
The operational backbone of the platform. Gives the Labworks team complete control over compliance operations, user management, and financial activity.
Key Features
- Real-time dashboard with system-wide activity overview
- User and role-based access management
- Quarterly random driver selection for DOT drug and alcohol testing programs
- Bulk driver and company data uploads
- Driver test information tracking and history
- MIS compliance report generation
- Invoice and billing management
- Promotional code and pricing configuration
- Blog and website content management
- Notification and alert configuration
Reseller Manager Portal
Labworks runs a partner program for consultants, safety advisors, and industry professionals who refer clients. This portal gives their team full control over the program — without spreadsheets or manual tracking.
Key Features
- Centralized reseller partner registration and management
- Per-partner service pricing configuration
- Tiered commission level management across multiple service types
- Partner activation and deactivation controls
- Commission tracking by partner and service
- Company transaction reporting for reseller-driven revenue
- Transparent revenue monitoring across the partner network
Customer Portal
Trucking companies and owner-operators log in to manage their compliance program end to end. Everything in one place, accessible when it matters.
Key Features
- Secure login for registered companies
- Driver database management (add, update, remove)
- Drug and alcohol test ordering (pre-employment, random, post-accident, reasonable suspicion)
- Random testing program enrollment and participation tracking
- DOT and FMCSA compliance status monitoring
- Access to testing records and compliance documentation
- Invoice viewing and payment history
- Online payment processing
- Additional compliance service and training purchases
- Program status overview and pending action tracking
The Result
Three user groups that previously relied on manual processes and back-and-forth communication now have dedicated, purpose-built interfaces. Labworks can handle more clients without proportionally more overhead and their customers have a cleaner, more professional experience managing something that is genuinely high-stakes for their business.