Order tracking and notifications are vital aspects of an eCommerce application as they allow customers to stay informed about the progress of their orders. Here’s how you can enable this functionality:
1. Order Tracking:
You need to create a system that tracks each order’s progress through different stages such as order received, order fulfilled, shipping, and delivery. This tracking information should be stored in a database and associated with the corresponding order.
2. Customer Notifications:
Implement a notification system that sends automated notifications to customers at key milestones of the order journey. These notifications can be delivered via email, SMS, or push notifications in your mobile app, depending on the customer’s preferences and contact information provided during the ordering process.
3. Real-time Updates:
Customers should be able to view the order status and tracking information in real-time. You can achieve this by providing a dedicated section in the customer’s account dashboard where they can track their orders using a unique order ID or by integrating with a third-party logistics provider that offers order tracking APIs.
4. Delivery Estimates:
Include estimated delivery dates or timeframes alongside the order tracking information. This helps set customer expectations and allows them to plan accordingly.
By enabling order tracking and notifications, you enhance the overall customer experience, improve customer satisfaction, and build trust in your eCommerce application. It also reduces customer inquiries and support requests related to order updates, ultimately saving you time and resources.