Ensuring onboarding is simple and intuitive for new users should be the end goal of any onboarding process.
Gathering customer feedback along their journey can help you identify areas where your onboarding experience could be improved, as well as what features are resonating with customers.
Evaluating this feedback regularly will provide invaluable insight into how to improve not only the onboarding process, but also other aspects of your product that may become apparent during the customer’s initial interaction.
