When aligning IT strategy with business goals, tracking key performance indicators (KPIs) is crucial for measuring progress and success. Here are some of the most important KPIs to consider:
- Customer Satisfaction: Measure customer satisfaction levels to ensure that IT initiatives are meeting the needs and expectations of your target audience.
- IT Project Success Rate: Track the success rate of IT projects to ensure that they are completed on time, within budget, and meet the desired objectives.
- IT Costs: Monitor IT costs to ensure that resources are being allocated efficiently and effectively, and to identify areas for cost savings.
- Employee Satisfaction: Measure employee satisfaction with IT systems and support to ensure that the workforce is engaged and productive.
By tracking these KPIs, organizations can better align their IT strategy with business goals and drive successful outcomes.