As businesses embrace digital transformation, tracking the metrics of onboarding new users to your SaaS product has become essential.
A recent study of 500 companies found that those who invest in employee training and collect user feedback have an average increase of 25% in successful onboardings.
To evaluate the effectiveness of your onboarding process, track things like customer satisfaction scores, usage patterns, and retention rates over time. Moreover, measure how quickly customers are able to complete key tasks such as setting up accounts or creating documents so you can identify any potential areas for improvement.
By monitoring these metrics regularly, you can develop best practices for onboarding new users that work for your business.
